If you are experiencing problems, call the ITC Help Desk. Requests for Mail and Banner passwords should be sent to firstname.lastname@example.org.
***Extended Help Desk Hours***
Please call (504) 520-7446
Effective January 13, 2014, we will have extended Help Desk hours as listed below:
Monday - Thursday 5:30PM - 10:00 PM
Friday - 5:30 PM - 7:30 PM
Saturday - 12:00 PM - 6:00 PM
Sunday - 1:00 PM - 10:00 PM
Please note: The extended Help Desk hours will be in effect only during academic semesters when classes are in session.
Before you make the call however, take a quick look at the following list of questions and try to prepare answers where possible. These are the questions the ITC Help Desk staff might ask in order resolve your problem.