A student who has a concern regarding a policy or procedure or about the behavior of a University faculty/staff member that does not fall within any of the categories listed above, or dissatisfaction with a specific college experience, the concern will be handled as follows: Students are encouraged to speak directly with the individual (faculty/staff member) or office (financial aid, housing, etc.) that is most closely involved with or responsible for the situation that is the cause of the concern. Appropriate University staff will review the matter presented by the student and determine whether any action is required. The Dean of Students, or designee, may serve as an advocate and/or third party mediator if agreed by all parties and the situation warrants. Options for Informal Resolution: 1. Take no further action 2. Make comments or suggestions regarding the issue, or 3. If this communication does not lead to a satisfactory resolution, or such a discussion is not deemed appropriate, the student may file a formal written complaint Student Complaint Procedures and Policies

After an attempt for informal resolution of the matter is unresolved and there are irreconcilable differences, or informal resolution was deemed not appropriate, a formal complaint may be filed. (See Full Policy) 1. Complete the Student Complaint form online or mail /campus delivery to: Vice President of Student Services Attn: Dean of Students 4801 Dixon Street 305 University Center (campus delivery) New Orleans, LA 70125 Email: studentservices@xula.edu Phone: 504.520.7359 2. Provide the following documentation to support your complaint: • Name and contact information (including valid email address and phone number) • A clear description of the specific action, practice or decision that is being reported and its impact • Appropriate supporting documentation that is directly related to the complaint • A description of the desired outcome and why it should be granted • A description of any subsequent action taken by the student or the university A response acknowledging receipt and outlining how the complaint will be addressed will be provided in writing within fourteen (14) business days of receipt of the complaint. Regular updates on the status of progress toward resolution of the complaint will be communicated to the student in the event resolution requires additional time beyond sixty (60) days. Any previous attempts to resolve the issue should also be described. NOTE: All formal Student Complaints must be submitted in writing on the Student Complaint form. A complaint reported by telephone will not be considered as submitted for review.

Students have the right to withdraw a complaint at any time during the process, in which case the complaint shall be registered as concluded and noted as withdrawn. If the complaint was made in writing, the withdrawal should also be in writing to the person handling the complaint. Students who choose to withdraw complaints must include their reasons for withdrawal.