Welcome to the Information Technology Center
Welcome to the Xavier University of Louisiana Technology webpage. If you are visiting for the first time, we hope that you will find easy access to the technical information that you are looking for. If you are a returning visitor, we are delighted that you are back and take this as an indication that you found the site beneficial. The University’s mission is firm in its commitment to developing students who can assume “leadership roles and service in society”. The Office of Technology Administration (OTA) aids in the fulfillment of the University’s mission by ensuring that current technology resources are available to enhance students’ academic pursuits.
OTA is responsible for the technology needs of the University from e-mail, cable TV, and telecommunications to the wired and wireless data networks, including Internet access, and literally everything in between. The department is responsible for four Student Computer Laboratories, located in the Library, NCF Science Center, St. Joseph Hall and Xavier South; in addition mini-labs are maintained in St. Katharine Drexel, St. Mike's, St. Martin DePorres and Living & Learning Center residence halls.
The Information Technology Center (ITC) Helpdesk is available to assist you and can be reached by calling extensions 7446 or 7449 or see our online support, which addresses the most common issues. One of the most common helpdesk requests is for a password or Banner PIN reset. If you are in need of a password or Banner PIN reset you must stop by the Helpdesk in the Norman C. Francis Science Building, Room 209 between the hours of 7:30 AM and 5:30 PM, Mondays through Fridays. Please be sure to bring some form of photo ID, preferably your XCard. For security reasons, passwords and Banner PINs cannot be reset via telephone or email requests.
We encourage you to contact us with your comments and suggestions. We want this portion of Xavier’s web environment to be your initial source for technical information. Our success depends upon you letting us know how we can improve and optimize your experience while you are on this site. Again, welcome, and we hope you visit again soon.
ITC Help Desk
USING THE ITC HELP DESK
LOGIN Click here to access the Help Desk System.
- USERNAME: Your Windows Username
- PASSWORD: Your Windows Password
Helpful Information
PDF: Help Desk Guide
PDF: Password Management Tool Guide
If you are having any problems remembering your password please call the ITC Helpdesk at 504-520-7446 or use the online password management tool
ASK THESE QUESTIONS BEFORE YOU SUBMIT A TICKET
Before you call or log in to the system, take a quick look at the following list of questions and try to prepare answers where possible. These are the questions the ITC Help Desk staff might ask or you may need when filling your ticket request to resolve your problem.
- Which Operating System are you using? Windows (XP, 2000, 98, NT) or Mac (X, 9, 8)?
- What are you trying to do?
- What is happening?
- What error messages are you encountering?
- What specific commands or devices are involved?
- What is the exact page URL of the problem?
- Is anyone experiencing the same problem?
- When was the last time the activity last worked?
- Does the problem occur every time? If not, describe the conditions under which it does or does not occur.
- What corrective actions, if any, have you taken? What were the results?