ITC Help Desk
USING THE ITC HELP DESK
LOGIN Click here to access the Help Desk System.
- USERNAME: Your Windows Username
- PASSWORD: Your Windows Password
Helpful Information
PDF: Help Desk Guide
PDF: Password Management Tool Guide
If you are having any problems remembering your password please call the ITC Helpdesk at: 504-520-7446 or use the online password management tool HERE.
ASK THESE QUESTIONS BEFORE YOU SUBMIT A TICKET
Before you call or login to the system, take a quick look at the following list of questions and try to prepare answers where possible. These are the questions the ITC Help Desk staff might ask or you may need when filling your ticket request in order resolve your problem.
- Which Operating System are you using? Windows (XP, 2000, 98, NT) or Mac (X, 9, 8)?
- What are you trying to do?
- What is happening?
- What error messages are you encountering?
- What specific commands or devices are involved?
- What is the exact page URL of the problem?
- Is anyone experiencing the same problem?
- When was the last time the activity last worked?
- Does the problem occur every time? If not, describe the conditions under which it does or does not occur.
- What corrective actions, if any, have you taken? What were the results?
RELATED RESOURCES
- Cable Service Set Up
- ClearPass Device Registration
- Cox Support
- How to Find Your MAC Address
- Open Computer Labs
- Password Management
- Student Resources
- Suggested Computer Specs
- Training Program
- Update Banner Web Phone Number
- WEPA Printing
- XULAgo Mobile App
- XULA Safe Mobile App
Office Of Technology Administration
504-520-7446
helpdesk@xula.edu